Shipping Policies and Costs:
Textile products are made to order so expect your order to arrive 4-5 weeks after purchasing.
UK orders will be sent via Royal Mail Signed For 1st Class at a flat rate cost of £4.95. This service should get there the next working day after they are posted.
International orders will be sent via International Signed at a flat rate cost of £12.95. This service takes 3-5 working days to deliver to Europe and 5-7 days to deliver worldwide, from when they are posted.
Returns and Exchanges:
Botanical Threads will happily accept returns on unused items within 30 days of receipt of your item. All returns and exchanges must be approved beforehand so please email Botanical Threads prior to returning your item. Buyer will be responsible for the return shipping costs. Returned items must be in brand new condition, with the original packaging and be unworn and unused. Botanical Threads reserves the right to reject any items that do not fit these standards. Custom orders are not valid for an exchange or refund unless faulty.
No exchange or refund will be given on digital products.