Shipping Policies and Costs:
Most products are made to order and fabrics go through a lengthy process to be pretreated and dyed. Because of this, please allow unto 4 weeks for your order to be dispatched. (Though I aim to get most things dispatched quicker than this).
UK orders will be sent via Royal Mail Signed For 1st Class at a flat rate cost of £4.95. This service should get there the next working day.
International orders will be sent via International Signed at a flat rate cost of £12.95. This service takes 3-5 working days to deliver to Europe and 5-7 days to deliver worldwide.
Returns and Exchanges:
Botanical Threads will happily accept returns on unused and unworn and unused items within 30 days of receipt of your item. All returns and exchanges must be approved beforehand so please email Botanical Threads prior to returning your item. Buyer will be responsible for the return shipping costs. Returned items must be in brand new condition, with the original packaging and be unworn and unused. Botanical Threads reserves the right to reject any items that do not fit these standards. Custom orders are not valid for an exchange or refund unless faulty.